MT
MrT T

1 reviews | Active since Apr 2010

09 May 2016, 12:10

FNB couldn’t be bothered with customers

<p class="MsoNormal">Two months ago I had an issue while applying for another account with FNB. The issue could not be resolved by the consultant. So, I wrote a complaint of FNB&rsquo;s website. I got some response from FNB Woodstock. The manager promised to resolve it and get back to me. I waited a month, I got no further response or resolution. I wrote a second complaint on their website, this time it was totally ignore.</p> <p class="MsoNormal">&nbsp;</p> <p>&nbsp;</p> <p class="MsoNormal">I have no idea what to do? I&rsquo;ve tried calling them, writing them, when am I getting a resolution to this? Or is FNB happy to just get my money but not happy to see to it that I get what I want or that I get informed &nbsp;why I can&rsquo;t get what I asked?</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 May 2016, 12:27
Official

Dear Mr Linda,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 919107.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: 087 *** (option one)