FNB - could you be any worse at service?

FNB put a hard hold on my wife's account preventing her from doing her regular weekly PayPal withdrawal. No reasons given. No notifications provided. Just complete and utter disdain for a client. FNB has the monopoly on PayPal transactions and they abuse this fact utterly, making it virtually impossible to contact them, never replying to emails and making you wait hours for a consultant to answer the phone. Then when you do eventually get through, they cut you off and you have to go through the whole process again. She has now lost about three hours of work due to this idiotic situation, not to mention that the exhange rate has dropped since yesterday, costing her even more money. FNB is a useless organisation that has no clue what it means to provide service to their customers. How can we help you? Maybe by being a little less useless.