FNB Costing me more TIME and MONEY to get my own money back

<p>FNB connect (sim only deals) are not that great to begin with, i had taken a monthly contract in November 2016. By January I had too many dropped calls and voice messages due to bad reception and cancelled the contract. I was billed in arrears and was told my last bill be 1 Feb 2017 for Jan. on 1 march 2017 I was debited again (R500), and after 6 phone calls, being put on hold for a minimum of 13 min per call and promises that it takes 7-21 days to get my refund, I am still waiting for my money. 1 Month later. I also do not understand the point of issuing a Ref number, when you call back with the same info, no one can recall any information of previous calls or escalations. i hope FNB is enjoying the interest of all their clients monies </p>