FNB Costing me money: a complaint regarding Neil Hendricks.

I want to lodge a formal complaint against Neil Hendricks of FNB. The intention is to get a reference number so that I can take the matter to the Banking Ombud and to the FSCA. The level of service has been appalling and because of the delays caused directly by Hendricks, we have been placed in a position of financial loss, as the money we require is for a product that has since changed pricing twice since we started 6 weeks ago. We have tried to our best to be polite and tolerant, but at this stage I cannot condone this terrible service.