FNB corporate greed knows no end.

Last year during the throws of the COVID pandemic the government offered low interest loans and boy did FNB jump on that money making bandwagon even when they were explicitly asked not to take advantage of people suffering due to no income. Im a travel agent, so there was no income. I was phoned about 6 times a day, no one on the other side just a voice saying take out our COVID loan. This was at its apex in July 2020. I had to make these phone calls / messages stop so I went to my nearest branch and in tears asked the teller how to make the phone calls stop. She said you simply go through your FNB app and hit the approve button the calls will stop and it will see that you want the COVID loan and you then have a 5 day cooling off period to decline the loan. I explained we could not take out another loan, this was not going to be a problem. The next morning I woke up to a negative 35k amount that FNB had already "used" to pay amounts to accounts i.e. card, phone (these were being paid) but they (sorry their system) chose to pay them again with the loan. I then asked how to reverse it on the APP chat. I was told to email ***. This was never cancelled I constantly am charged, Im even charged for late payments or arrears if I have paid for accounts by transferring money myself. Its been over a year (24 July 2020) and I still have no phone call from management after 6 branch visits / numerous emails and even an ombudsman application where no one can help (cause its the system).