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Antonio D

1 reviews | Active since Jun 2011

31 Jul 2019, 14:42

FNB Corporate *********

FNB at it again. We took out a further loan to do extensions on our home. Firstly this entire process was simply appalling from day one. We were misled time and time again and the incompetence level I do not even want to go on about again. Now our first installment on the new amount was to be deducted as from End August which by the way we have proof of this in writing on the contract from FNB. We also received phone calls this month confirming same. The interest rate also came down recently which we also received in writing. LOW and BEHOLD they debited the new amount due in September THIS MONTH ALREADY........ FACT HERE IS THAT THEY ARE NOW IN BREACH OF THE AFOREMENTIONED CONTRACT or agreement in place SO SURELY THIS NOW ENTITLES ME TO TAKE LEGAL ACTION and they are blatantly lying to me.........

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Jul 2019, 16:22
Official
Good Day, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***NF. 

Regards,
 
Hello Peter Complaints Team 

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Antonio D's update06 Aug 2019, 12:19
Reviewer Update
We will now take this matter to the NCR. 1 call received from a representative who was also confused.
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Antonio D's update14 Aug 2019, 10:53
Reviewer Update
People please beware of FNB. They confirmed telephonically that they are not sure about my profile. No one is now calling to clear the matter up and I am left in Limbo to pay for a bond the bank . I have just submitted my complaint to the NCR and will be taking it to the banking ombudsman as well as Carte Blanche who confirms that apparently they have received similar concerns over the last 3 months.