FNB CORNUBIA MALL

Contacted Fnb on 19th July 2021 and to date my query has not been resolved. Initially contacted online banking who reset my account as i wasa unable to log onto online banking. Received an email to state that my online banking profile was activated and i could now logon to my online banking. Attempted to logon and i received a message to contact a branch. Went to the branch at Cornubia mall and the consultant told me he cant assist and i had to contact the ***** department to my amazement. Contacted the ***** department and the said they cant assist and i should contact online banking. Shocked and now frustrated the consultant on the phone spoke to the branch manager and advised that the branch should re-register my account. The branch manager told me to see the 2nd cubical consultant. By this time the bank is closing and the consultant asked for my proof of address and ID card which i had already advised the online banking consultant i did not have and he said it was fine as i had already been verified by the consultant at the bank. Long story short i am still unable to access my online banking and i feel this is pathetic service from FNB from the call center agents all the way to the branch and branch manager.