FNB Cornbia - Customer service is non-exsistent!

This is my third review of FNB's service in the last 7 months. Just when you think service can't get any worse it does. Both my debit card and credit expire at the end of June 2021. On the 28 May 2021, I was prompted on my FNB app to order the respective cards which I did. I requested that the cards be delivered to the Cornubia branch. During the course of the week, I received an sms to confirm the courier had dropped of my card and I could collect it. On Saturday 05 June 2021, I went to the branch only to be told that only my credit card was at the branch. I was advised that I would receive another sms regarding the debit card. Although a little frustrated by the less than streamline process I left the branch. On 15 June 2021, I received the sms from courier company once more. I contacted the courier company and was advised that the card was delivered to the branch and I could collect it any time after the 17th June 2021. I went to the bank on Saturday 19 June 2021. After waiting quiet a while, Joanne the service consultant advised me that there was no debit card but another credit card has been delivered. She had no idea where the debit card was! I told her that I wanted the second credit card, card number 490115******4055 to be destroyed immediately, She then advised that it would be done by the Manager Naveen. She took my contact details down and advised that she would call me regarding my debit card. It's been 2 days and still no call from Joanne or Naveen. (side note, I was the 3rd customer at the branch on Saturday but it took Joanne close to 30 minutes to verify what was happening with the card). Naveen and Joanne never apologized for the inconvenience this had caused me. Joanne only said " I'll call you" For all I know Joanne forgot about me the minute I left the branch. Further to this on my banking profile the second credit card still appears and I am unable to remove it. It add further insult to injury, I called the FNB contact centre and requested a contact number for the Cornubia branch, in the hope I could speak with Joanne this morning so I can sort this all out. I called at 08:48 after several minutes the call centre agent could not find the contact number for the branch and placed me on hold for 8 minutes. When she finally returned to the called, she "one moment" and the call was cut. I called in again and was hold for a further 12 minutes. No consultant attended to my call. Please don't use the Cornbia branch. The service is quiet lacking and there doesn't seem to be any sense of urgency especially on a Saturday morning.