Fnb continuous shoddy service and servo es

So since last Saturday 12 January 2022 when FNB ATM swallowed my debit card and they have not been able to find it I've been waiting for a new debit card. I'm still waiting for my debit card. Although I tried to get service it has been a very tedious and slow process. They also cancelled my credit card and cannot explain why. I was so inconvenienced on Saturday and couldn't even get money to pay for a parking ticket. Their consultant just left me destitute without any assistance. Tygervalley Branch manager has over the past week been unhelpful. In fact I had to constantly ask him when would I receive my new cards. I had to order online and then there was another hiccup and I was only able to order my debit card and not my credit card. He didn't know why and found it weird he says. How do you think a client feels when they are so inconvenienced due to your processes FNB?

Today 18 January after 5 working days I receive a call from a courier company to say that I'd be receiving my debit card only within the next 3 to 5 days. So a full 8 days minimum to receive one's card? And this due to their ATM fault? I would advise every single person to not consider opening an account with FNB. Other banks I deal with deliver far better client service. FNB have a couldn't care less attitude and blame their own processes for their shardiness. Like others on this platform I look for reviews on products and services. I will be closing my FNB accounts. They've gone too far this time round and I'm tired of the decline in their standard of service over the recent years. Do your research and go elsewhere. My entire family has experienced poor service from FNB. That really says something doesn't it? Time to move on to a bank where one is considered valued and treated as such. Not just empty words and poor service. And to think it's our money and we are paying for shoxdy service! Time to find a better bank who actually puts their clients first.