FNB continues to use useless courier company

<p>I am confused as to why FNB continues to use CCD Couriers to deliver bank cards. A quick search on the Internet reveals dozens on 1-star complaints. I would like to add my complaint to that sky-high list.</p> <p> </p> <p>I am still waiting for my bank card after ordering it many weeks ago. CDD couriers was meant to deliver the card on Monday. I made special arrangements to be available during the time that they stated. They did not arrive. Their driver called me having arrived a few hours late telling me that they were outside my office.</p> <p>I told them that I couldn't wait any longer but they could deliver to another address close by. The driver said that he would contact their office but clearly never did.</p> <p> </p> <p>I subsequently received an email from them stating that they couldn't get hold of me. Nonsense.</p> <p> </p> <p>I tried to call a number of times but their switchboard continued to drop calls. When I finally got through, I was told that their system was down and they would call back. You know where this story ends...</p> <p> </p> <p>My card is about to expire and I still don't have a new one. I have arranged another delivery date but I'm not confident that it will arrived as promised.</p> <p> </p> <p>I see this as an FNB service delivery shortfall, not CCD. It is clear from the many comments online that their service is not up to par. FNB cannot absolve themselves of this as it is their responsibility to ensure that my card is delivered to me.</p>