FNB CONTINUES TO TAKE MONEY WITHOUT MY PERMISSION - THIS IS CALLED *****ING

This is now my third hello peter complaint about FNB - and yet still no one takes ownership on my query, still no one gets back to me despite numerous promises for feedback to resolve my query, and yet again I have another unauthorized debit going off my account, in my book that is called *****ing, taking without asking or without permission. I am now fed up with this bank and am going to report this to the banking ombuds cause evidently FNB has failed time and time again to resolve my issue and will take this action only because I feel hopeless in this situation.