FNB continues to double debit me (reminds me of the shady debiting scandal)

Called FNB to check why I was double debited for one card swipe I made (second or third time this decade). Spoke to a customer service person in the debit card department whose name I won't mention because that would be too embarassing for her. I was telling her that I'm frustrated with systems at FNB and I was frank to say "they're useless but obviously you wouldn't say that because you work there" (the systems). A bit too harsh in retrospect. Nonetheless she dropped the phone on me lol. I think she has a few shares in FNB.

Anyway, I'll be staying with FNB for another 2 years max. Long term, I'm shifting back to Standard Bank. Look FNB is innovative but tech systems and customer care is sub-par. For starting out in my business it works, but I already have my eye on a few other banks. Personally don't recommend this bank anymore.

Have to fill out some debit card what-what form and it's going to take 14 working days lol. Last time I posted on Hellopeter for a similar mistake and they reversed the amount imediately - very shady. VERY SHADY!!

So ya, anyone reading this, it's not a lie that they're innovative. They really are. But they're buckling under the weight of their creativity. So, it's a nah from me.