Fnb continue to fail private banking clients

Dear FNB

Chances are you will real this and allocate a complain specialist and I get a call and you think all will be solved. But I hope the Board executive , shareholders and CEO reads this just to understand that they are failing their brand. I am 37 and been trying to purchase my first home with my husband, we have made bad credit decision in the past and have since rectified that. I tried for the 1st time to apply around April, I was given a very positive feedback as to what needs to transpire , time is against me in owning my home but you don't seem to care, another bank has finally given me an ear, they are willing to listen , they went the extra mile of motivating beyond my credit history and looked and the journey ahead, you continue failing young people while we pay hefty bank fees to keep a private status which has no real benefit, I would have followed up if I was a banker and fought to make my client s dream a reality . You have lost a good client of 10 years because of lack of caring