FNB Contact Centre - what a challenge to get the correct assistance

I have been calling the FNB contact centre since 10h15 this morning ***). I need to get my incontact registered for online banking.

When my call gets answered, I keep getting told that I need to speak to someone in accounts, I get transferred and then the IVR welcomes me to FNB and then asks me to enter my ID number, last 6 digits of my card number and my pin which I do, it asks me what my query is, I then transferred to every department except accounts.

All I need is to be able to pull my statement. Please can you assist me to register my incontact urgently please. I am highly frustrated :(

Thanks, Nikki