FNB contact centre not useful

I have been trying to change my credit card debit order date with FNB for the last two months. The agents, just keep transferring you from one department to another. The system is not integrated at all for such a key service.

I am so disappointed with such bad service. To this date I haven't been helped. I don't understand why such a simple process can't be automated as your agents are clearly working with limited resources.