FNB contact centre agent does ***** and funds removed without customers authorisation

<p>I have just had R517.46 ****** from my account. On the 4th of July I received a call from an agent by the name for morall. She advised that with the R200 charges I get on my platinum cheque account I will be able to get a premium credit card. I then enquired if my credit limit could be increased if my status will change. The agent completed a credit check and then advised that it could not. I then advised that I want no changes to be done. I want my gold credit card to stay as is and my platinum cheque account to stay as is. This call lasted 5mins and 33 sec from number ********** 077. I have now noticed on my cell phone banking my card shows a zero balance and a new account called PRM CARD has been added. I received 2 smses confirming the debit of R517.46 and I also received an sms advising that my credit card account is in arrears. I spent 45mins on the line this morning waiting to speak to someone I had to eventually hang up. When I dialled the number on the sms a lady by the name of clementine says I am through to the collection's department. Once again i will state that i want my credit card to stay as the gold credit card and I WANT MY MONEY BACK NOW!!!! If I don't receive feedback or confirmation that my funds have been put back today I will be reporting this to the ombudsman. I work in a contact centre and I am part of senior management, I want the agent disciplined and my funds returned. It's such a shame that your own bank takes money from u</p>