FNB Contact center - The reason for my high blood pressure

I have had my account for nearly a year and have had constant problems with this bank. My card was duplicated and debits had been going off for months prior. besides the fact that no one from FNB monitors unusual activity , my case still has not been resolved. When I call the call center to follow up you get transferred from pillar to post. I have spoken to 8 consultants each one transferring me to another department. it's the most frustrating contact centre to deal with