FNB contact center poor service attitude

hi,<br> <br> I phoned the Rivonia branch number that I got on your FNB site. I ended up in the Randburg call center. The agent (Molefi) could not tell me what the banking hours were. I basically wanted to know whether Rivonia operates on the extended hours model.<br> <br> When I asked to be put through to the branch I was told that the branches don't take calls anymore. I , YOUR CUSTOMER, was told to go into the branch to confirm operating hours.<br> <br> Are we moving BACK IN TIME fnb?<br> <br> Regards,<br> <br> David