LA
Lawrence A
1 reviews | Active since Oct 2012
29 Oct 2025, 12:19
FNB contact
I have been trying for the past week to dial into FNB in Montana to make an appointment for my passport but no answers. I have subsequently tried the advertised 087 number. It just cuts out. Is it too much to expect that the customer service management actually ensure that the center contacts work?
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Lawrence A's updateReviewer Update
31 Oct 2025, 13:41 I intensely dislike being give the run around for what should be a fairly routine query.
I started of by doing a general customer care query to establish why R300 (description of SAS32158) was taken off my account yesterday. I had tried my cell phone banking but since it was not a 3rd party debit order, I could not reverse it!
The customer care approach took me two attempts because the first lady cut the discussion short and then asked me to evaluate her performance!
I was advised by the next operator to report it to the ***** Department. How could an internal FNB transaction be *****ulent?
That Departments operator was great until she asked me to verify the FNB app's message to me to verify her ability to access my account! As I was on my cell phone to her, I could not access the app without dropping the call, so back to square one!
Can I please have this unauthorized transaction reversed please?
I started of by doing a general customer care query to establish why R300 (description of SAS32158) was taken off my account yesterday. I had tried my cell phone banking but since it was not a 3rd party debit order, I could not reverse it!
The customer care approach took me two attempts because the first lady cut the discussion short and then asked me to evaluate her performance!
I was advised by the next operator to report it to the ***** Department. How could an internal FNB transaction be *****ulent?
That Departments operator was great until she asked me to verify the FNB app's message to me to verify her ability to access my account! As I was on my cell phone to her, I could not access the app without dropping the call, so back to square one!
Can I please have this unauthorized transaction reversed please?
LA
Lawrence A's update31 Oct 2025, 13:41
Reviewer Update
I intensely dislike being give the run around for what should be a fairly routine query.
I started of by doing a general customer care query to establish why R300 (description of SAS32158) was taken off my account yesterday. I had tried my cell phone banking but since it was not a 3rd party debit order, I could not reverse it!
The customer care approach took me two attempts because the first lady cut the discussion short and then asked me to evaluate her performance!
I was advised by the next operator to report it to the ***** Department. How could an internal FNB transaction be *****ulent?
That Departments operator was great until she asked me to verify the FNB app's message to me to verify her ability to access my account! As I was on my cell phone to her, I could not access the app without dropping the call, so back to square one!
Can I please have this unauthorized transaction reversed please?
I started of by doing a general customer care query to establish why R300 (description of SAS32158) was taken off my account yesterday. I had tried my cell phone banking but since it was not a 3rd party debit order, I could not reverse it!
The customer care approach took me two attempts because the first lady cut the discussion short and then asked me to evaluate her performance!
I was advised by the next operator to report it to the ***** Department. How could an internal FNB transaction be *****ulent?
That Departments operator was great until she asked me to verify the FNB app's message to me to verify her ability to access my account! As I was on my cell phone to her, I could not access the app without dropping the call, so back to square one!
Can I please have this unauthorized transaction reversed please?