FNB consultants who dont know what they are doing!

FNB call center consultants who don't know what they are doing!<br> <br> I called just to despute a debit order on my acc but the first agent I spoke to was unable to assist me as their IVR system was unable to verify me. She then said because I'm a Private Bank client she will put me through to a private banker who be able to assist me without the IVR verification. <br> <br> After being put through to Private Banking I was asked to go through the very same IVR verification system as the agent said she still wont be able to assist me. I then asked to speak to a supervisor, the agent then kept me on hold for a very long time only to come back and say all supervisors are in a meeting. When I asked for her name and call reference she just cut the call on me!!!! the nerve of that woman!