LN
Luvo N

1 reviews | Active since Nov 2014

17 Jan 2021, 00:31

FNB Consultants Stinking Attitude 2.0

I am writing this review as a continuation of my previous complaint. I am still waiting for feedback on my case which I was told was supposedly on high priority but I'm actually still waiting for feedback 4 days and counting! My reference number is ***NF.

On another note, I felt disrespected, undermined and discriminated against when I went to the Baywest Branch to enquire about the same issue as my previous post on Hello Peter. The agent I spoke to on the phone in the online banking department at the bracnh, Yandiswa, seemed impatient with me when I was trying to explain why I was struggling to register my online banking profile (I also alluded to this in the messages on my previous post) and she eventually dropped the call on me leaving me with an unresolved issue. This was one of the main reasons why I left FNB, because of the stinking attitude and ****py service I always seem to be on the receiving end of whenever I go to any FNB branch. It's amazing that, for example, when I was an FNB customer, I got ugly stares from the consultants who worked there at one point I visited a branch and also heard them gossip about me in a nasty way. To think that as a client, they had the audacity to treat me this way, that is something I will never forget in my life!!!!!!!!!!!! And it appears nothing has changed. If it wasn't for the PayPal transactions that I rely on for payments, I would never have anything to do with you people!!!!!!!!!!!!!!!!!!!!!!!

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