FNB consultants rude and arrogant.

My husband recently became unemployed due to external circumstances. He is currently in jail and so nobody is able to reach him. This case is ongoing in in the appeal process. This however, has not stopped me, his wife, from making payments towards his accounts. His accounts are currently overdrawn. 11 August 2023 an attempt was made to discuss the current situation with FNB. We were told that FNB can't help us since the accounts aren't up to date. On numerous occasions I tried to discuss the situation with FNB consultants over the phone ( we also have a recorder on our phones), only for the phone to be thrown down in my ear. It happened again today, 11 October 2023. So I are making attempts to talk to FNB but the consultants are so rude, yet my husband is being threatened with legal action. So FNB consultants phone, I attempt to talk to them, the throw the phone down in my ear, I get messages of legal action. Despite the fact that I am now a single mom, I have attempted to make payments towards all of his accounts. I refuse to answer the any phone calls from FNB as I don't need this at the moment. You are more than welcome to communicate via e-mail. Please give decent training to your consultants. They are simply disgustingly rude and arrogant.