FNB Consultants make their own rules

Why are you actively trying to lose customers? We have been trying to change a signatory on a non-profit account. We have been turned away 3 times, stating different requirements from different consultants based on their mood and the day. Not a single soul can help us literally remove a signatory and put someone else on? I even went in early to confirm I have everything we need with a consultant, then a different consultant got assigned and guess what - NEED MORE ****ING DOCUMENTS.

Worst service. Worst value.

We will get it changed over, to get our money out, then moving to anywhere else. Because FNB cant even answer their phones, let alone do anything to assist a client.