Fnb consultants lie to clients just to make a sale!

Item: FNB (First National Bank)
Rating: 1
Author: Bonolo I

FNB honestly needs to educate and train all their staff members on their card collection policy.

I went to the Mahikeng branch to open a Junior account for my niece and I specifically asked about the card collection policy and I was assured that my niece would be able to collect her own card since I live in a different province.

Fast forward to collection day, she was told that she couldn't collect her own card, mind you this is by the same consultant that assured us that my niece could collect the card herself.

And now I am 250ks away from that branch with no way to collect the card. I am so disappointed by this level of service. I mean if we were told all this, we could have went to a bank where we could have gotten the card printed immediately.

Ridiculous service with no consideration for clients!

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Replies (1)

FNB (First National Bank)'s replyOfficial

26 Aug 2019, 10:50

Good day Bonolo Itumeleng,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

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FNB (First National Bank)'s reply26 Aug 2019, 10:50

Official