1 reviews | Active since May 2016
FNB Consultants failed me
<p>Its been two months now for me trying to push a chargeback with FNB consultants and they keep pushing me away. The only time they act is when they are pushed by the complaints department but after that no follow up. I hate it when a company loves you when taking your money and giving you no support and guidance when you need their assistance. How can a sensitive case be attended by any consultant who answers your call and only when you call and no feedback nor follow up afterwards unless you call again. Today you get a positive response from one consultant and later you meet another one who tells you something different from the first one... Not forgetting that everytime you have to narrate your problem anew to a new consultant who will ask you questions you have already answered before. What kind of management is that? I am really ****ed off. My case *** doesn't seem to be handled professionally and I think they no longer want my money or me as their client.</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 925574.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 925574.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our Relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is 937367.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our Relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is 937367.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
The person responsible for my case is no longer taking my calls or responding to my emails. What he/she does is to send me an email with the information he/she feels like communicating and whether I respond seeking clarity and or to have an input he just shut me off. Now only a chargeback to one of the three merchants was filed dont know why it was not for all the three. When i try to do a follow up via emals, no response from the bank.
The person responsible for my case is no longer taking my calls or responding to my emails. What he/she does is to send me an email with the information he/she feels like communicating and whether I respond seeking clarity and or to have an input he just shut me off. Now only a chargeback to one of the three merchants was filed dont know why it was not for all the three. When i try to do a follow up via emals, no response from the bank.
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address and you will hear shortly.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address and you will hear shortly.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
I am still in the dark as nobody called or sent any form of communication to date but the bank is carrying on adding interest or the account.
I am still in the dark as nobody called or sent any form of communication to date but the bank is carrying on adding interest or the account.
FNB has the poorest management in the financial sector I ever dealt with. The card service didnt give me any feedback about the charge back of the other two merchants as the third one was done succesfully they simple fowarded my account to collections. Now they are reverting to what they said before ( That I deal with the merchant myself). How can I initiate a visa chargeback without the help of the bank?
FNB has the poorest management in the financial sector I ever dealt with. The card service didnt give me any feedback about the charge back of the other two merchants as the third one was done succesfully they simple fowarded my account to collections. Now they are reverting to what they said before ( That I deal with the merchant myself). How can I initiate a visa chargeback without the help of the bank?
This is the fourth month now since 2nd of April 2015 and I wish the general public get to know FNB better. Its quite difficult to receive proper service once you are a client. When they recruited me everything seemed to be peanut butter and jelly but not any more. Read this review and others or wait till it happen to you... FNB has the poorest management in the financial sector I ever dealt with. The card service didnt give me any feedback about the charge back of the other two merchants as the third one was done succesfully they simple fowarded my account to collections. Now they are reverting to what they said before ( That I deal with the merchant myself). How can I initiate a visa chargeback without the help of the bank?
This is the fourth month now since 2nd of April 2015 and I wish the general public get to know FNB better. Its quite difficult to receive proper service once you are a client. When they recruited me everything seemed to be peanut butter and jelly but not any more. Read this review and others or wait till it happen to you... FNB has the poorest management in the financial sector I ever dealt with. The card service didnt give me any feedback about the charge back of the other two merchants as the third one was done succesfully they simple fowarded my account to collections. Now they are reverting to what they said before ( That I deal with the merchant myself). How can I initiate a visa chargeback without the help of the bank?