FNB Consultants arrogant and rude

FNB ***** Department, my account was debited from an international Vendor. I did not authorize nor approved it on the 2nd of Augst 2024. On the 7th of August 2024 I phoned the ***** department to follow up. A consultant without introduces herself answer my call. From the start she had an attitude and very rude, all that she could say is that my case is under investigation. After I informed her that to date nobody contacts me in this regard. She just says it is under investigation and i will be contacted. She ended the call just there.

I phoned 3 minutes later to asked for the consultant's name, the new consultant stated that she do not know who was in my profile and cannot give me the name. I informed this consultant that any financial system you must log in with a username and password that is link to a name and surname, she ended the call without saying anything.

FNB this is not how you treat your clients, firstly I never approved that transaction as I always do to sign in my banking app and approve it. How was this possible, FNB security is not as good as you advertised???? Secondly, you consultants are arrogant, rude and not helpful. Are you calling this a good experience or good customer service.