FNB consultants are ***********

i have been in contact with FNB consultants for months no trying to open up a FNB fusion account or a gold credit card, and i have failed the follow up from FNB is the worst that i have seen, if i rate them as pathetic it will be a complement, i understand that that i was under debt review, i have served my time, paid up all my accounts, been cleared, sent all relevant docs to FNB, and they still cannot help me, weather i go into the bank or call no person can help me, its as if all the staff they have is ***********, im really shocked that they can call themselves a service provider, some consultants even said that they dont see why i cant get it, but they cant help me, then i have emails from consultants for over a month where they do not reply to my emails, no response whatsoever