FNB Consultant screamed at me as a way of explaining their Value Added product.

I just got screamed at by an e-bucks fnb consultant. She informed me that it's her first time that she is screaming at a client. I am truly disappointed that FNB service charter includes screaming at clients as way of explaining to their customers the service offering of the value add product called e-bucks. Please do listen to the recording. It is unacceptable and unprofessional and traumatic to receive such service. Am I a child now.