FNB Consultant falls asleep while assisting Customer!

I have called FNB a few times today only to speak to a robot most of the time...; when i do get through to a consultant..@ about 12H40 the guy falls asleep and we can literally hear him SNORRING on th4e phone!!!!!!! so this is how our Banking gets done by people who is sleeping on the phone! what if he messes up and doesn't listen properly!!!! then he apologizes. when i asked to speak to a manager he puts me through to Absa Bank! i Am so disgusted by the service i received!