LH
Laercé Heslop
1 reviews | Active since May 2019
18 Dec 2019, 09:49
FNB, consistent at bad service
I’ve been on hold with Premier banking for over 25 mins after a consultant said he is getting me a manager. This is really not the service I expect on Premier banking. FNB has really started to disappoint with their service. The one consistent thing they offer is bad service
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Replies (1)LH
Laercé Heslop's updateReviewer Update
18 Dec 2019, 13:27Received three very helpful calls after this review. One lady, Leboane Nefotoni, who gave such efficient service despite my irritation. The second was Vuyo Maphanga. Outstanding service from these two people. Very knowledgeable in what I was being advised (unlike the original call), and so helpful.
Thank you to these exceptional ladies.
I was later advised that the original agent did try to call me back, however I was in the call with someone who was already assisting me.
Thank you to these exceptional ladies.
I was later advised that the original agent did try to call me back, however I was in the call with someone who was already assisting me.
LH
Laercé Heslop's update18 Dec 2019, 13:27
Reviewer Update
Received three very helpful calls after this review. One lady, Leboane Nefotoni, who gave such efficient service despite my irritation. The second was Vuyo Maphanga. Outstanding service from these two people. Very knowledgeable in what I was being advised (unlike the original call), and so helpful.
Thank you to these exceptional ladies.
I was later advised that the original agent did try to call me back, however I was in the call with someone who was already assisting me.
Thank you to these exceptional ladies.
I was later advised that the original agent did try to call me back, however I was in the call with someone who was already assisting me.