FNB Connexis costing me more money than benefits reaped

<p>Hi everyone,</p> <p> </p> <p>My boyfriend recently landed his first break in the career world and being young people wanting to make smart decisions we looked into the FNB ebucks reward tier as our safe net for the future, as it was the best rewards system we researched, that would reap many benefits to us. While we were at FNB a sales consultant approached us with the FNB Connexis X1 promotion and since we only had two FNB products, it felt like a done deal to accept the offer, as if you spend a minimum of 150 on your FNB connect simcard, which comes with the phone (for free) you instantly move up a level, plus we were able to handle our banking more efficiently with the Connexis. If only we had known at that stage that it was the beginning of our problems... All was well, when a month in the Connexis had refused to start up, it would literally get stuck at the FNB start up page and then switch off and do the whole process all over again. That would continue untill the battery actually drained itself and forced a shut down. We immediately contacted FNB smart device call centre and they agreed that it was a software issue, they had instructed us over the phone to manually hard reset the device in the hope that it will solve the issue. However, the problem continued to occur, thus they arranged to pick up the device within 7 - 14 working days to have a closer look at the problem that we are experiencing, We were pleased that the problem was going to be fixed, but as the weeks starting passing by, the phone was still by us and no feedback from FNB. The first debit order went off, we were growing impatient and feeling a little dissapointed in FNB as they hadn't even taken the initiative to notify us as to what was going on, after we had already emailed them a number of times and decided to actually go to our nearest branch and the resolve the matter in person. After waiting for a significant amount of time to be helped, we were told that they couldn't help us, as they dont have a technical department and left us stranded once again without answers. We took the initiative to phone the call centre again and managed to figure out that they had captured my Boyfriend's number incorrectly and promised the phone would be collected within a week for further investigation. The second debit order went off and still no pick up, still no answers and left with nothing but wasted expenses in a life where the cost of living is already to high. To make a long story short, it led us to cancel the FNB Connexis Device from his profile as it was 3/4 months later and we still had no answers, but the only answer they could give us when we complained about their poor service, was oh you need to pay an X amount in regards to a device cancellation penalty Fee. Thus, what once sounded like a brilliant idea to help boost our ebucks levels, turned into a expenditure burdan placed upon us, with various rude FNB consultant's customer service to follow. Utterly dissapointed as I have been a FNB customer, from my very first savings account at the age of 13 years and had actually talked him into choosing FNB to invest his effort and time into for our future plans. Poor service FNB, don't sell clients an ideal when you are only prepared to walk half the mile when a problem occurs! </p>