FNB connent Useless

Last year December i decided to port my Vodacom number to FNB connet as it had a good deal with the package. Lord it was soon regreted it. I sent over 500 to a 1000 a month on data????????????????????? Then I called to increase my monthly data effective 01/04/2018 to my surprised nothing was done so pretty much my call to FNB connect was a useless event. Tuesday 11/04/2018 called FNB connect to get a cell phone blocked to suprise again i was told i would get a ITC blacklisting number with 48 hours what BS is that with other networks you get the ITC number duiring your call. Now its delaying my claimw ith MY insurance in getting a phone. As angry as i was i wanted to convert my number back to Vodacom becuase i cant be spending so much money on DATA t chows so quicky i just cant believe jeez The consultant i spoke was rude AF hanged up on me. Now im tired of FNB connent and their BS i just want my number to be converted back so i can leave in peace really. I also want my ITC number so i can proceed with my claim else where.