FNB Connect/Online not done anything about error in more than 2 months

More than 2 months ago I raised an issue that I could not manage any of the packages on my FNB Connect SIM Cards. FNB responded to say that they will look at it and kept phoning me once a week or so to say that they are looking at it. It has now reached the point where even my private banker isn't communicating with me anymore and FNB have done absolutely nothing to fix this issue. Whatever you do, never get involved with FNB Connect or FNB online banking. They are completely useless.