MM
Matthew M
1 reviews | Active since Nov 2018
12 Nov 2018, 17:24
FNB Connect/Mobile Division Call Center USELESS
Your FNB Connect/Mobile Division Call Center is utterly useless. All I requested was blacklisting a phone. It's been a month and 20 calls later, I still don't have an ITC Reference Number. I need this reference to complete my insurance claim.
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
13 Nov 2018, 08:44Good day Matthew,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Connect and Smart Devices who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Connect and Smart Devices who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply13 Nov 2018, 08:44
Official
Good day Matthew,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Connect and Smart Devices who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Connect and Smart Devices who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
MM
Matthew M's updateReviewer Update
15 Nov 2018, 06:18Thank you for escalating the issue. A gentleman was able to blacklist the device within a 10-minute call. This is the service I'm used to from FNB.
MM
Matthew M's update15 Nov 2018, 06:18
Reviewer Update
Thank you for escalating the issue. A gentleman was able to blacklist the device within a 10-minute call. This is the service I'm used to from FNB.
MM
Matthew M's updateReviewer Update
15 Apr 2019, 00:31And it turns out the "gentleman" that assisted me, blatantly **** to me. He provided a made-up reference number and when I tried to reach him, he deliberately blocked my calls.
MM
Matthew M's update15 Apr 2019, 00:31
Reviewer Update
And it turns out the "gentleman" that assisted me, blatantly **** to me. He provided a made-up reference number and when I tried to reach him, he deliberately blocked my calls.