1 reviews | Active since May 2016

24 Oct 2016, 14:57

FNB CONNECTED WRONG NOW I HAVE TO PAY

<p>I was sold this product via FNB Connect Sales lady for R65 for 2 Gig and I ended up getting a different product FNB gave me 1Gig to say sorry and I was then given the original product sold to me but the product doent allow me to but airtime and i could only buy minutes. This month FNB deducted R204 and they say its R100 migration fee wich I was never told about and two months of R65 which does not add up. I requested to cancel this contract now I need to pay a cancellation fee of R150. My data dissapear and FNB cant tell me how its finishing so quick. I got data on the 3 October on the 10 October it was finished. WhatsApp is free but now they sending me message that the promotion is finished. Because the product is from FNB they dont allow you to reverse any of the disputed amount. I have lodge more then 10 complaints since I took this product. I have lost data airtime during porting period but fnb say they are not liable and cant reimburse me.</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Oct 2016, 08:10
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)