1 reviews | Active since Nov 2016

30 Nov 2016, 11:46

FNB Connect - Zero Help

<p>I transferred across to FNB Connect because it seemed like a good deal. They were really helpful and efficient at first.</p> <p>However, my voicemail does not work. I have tried to contact their call centre via phone and email and I keep on getting told that their system shows it is activated. If you phone the phone while on, off, on another call or hang up – it just rings and rings and rings. No Voicemail!!!</p> <p>They say they’ll let their technical department know – and that’s the last you hear of them. Very disappointing - not what you would expect from an otherwise decent bank</p>

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Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Nov 2016, 12:10
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

's update06 Dec 2016, 00:30
Reviewer Update

I still haven't heard anything back from you guys - I may have missed your call, but I wouldn't know as the voicemail still isn't working

FNB (First National Bank)
FNB (First National Bank)'s reply06 Dec 2016, 09:57
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

's update09 Dec 2016, 20:20
Reviewer Update

I'm getting really frustrated here. Your call Centre calls me, tries to help, says they'll ask technical and I never hear from you guys again.

Please please please can you fix my voicemail. I'm considering moving back to Vodacom because whilst they cost more - their services actually worked.

I'm really disappointed in FNB - for a bank as innovative and awesome as FNB it's frustrating that your follow up services are so average.