FNB Connect - Zero Help
<p>I transferred across to FNB Connect because it seemed like a good deal. They were really helpful and efficient at first.</p> <p>However, my voicemail does not work. I have tried to contact their call centre via phone and email and I keep on getting told that their system shows it is activated. If you phone the phone while on, off, on another call or hang up – it just rings and rings and rings. No Voicemail!!!</p> <p>They say they’ll let their technical department know – and that’s the last you hear of them. Very disappointing - not what you would expect from an otherwise decent bank</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
I still haven't heard anything back from you guys - I may have missed your call, but I wouldn't know as the voicemail still isn't working
I still haven't heard anything back from you guys - I may have missed your call, but I wouldn't know as the voicemail still isn't working
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
I'm getting really frustrated here. Your call Centre calls me, tries to help, says they'll ask technical and I never hear from you guys again.
Please please please can you fix my voicemail. I'm considering moving back to Vodacom because whilst they cost more - their services actually worked.
I'm really disappointed in FNB - for a bank as innovative and awesome as FNB it's frustrating that your follow up services are so average.
I'm getting really frustrated here. Your call Centre calls me, tries to help, says they'll ask technical and I never hear from you guys again.
Please please please can you fix my voicemail. I'm considering moving back to Vodacom because whilst they cost more - their services actually worked.
I'm really disappointed in FNB - for a bank as innovative and awesome as FNB it's frustrating that your follow up services are so average.
