Fnb connect, you will not get ebucks! Don't be fooled.

I took out a FNB Connect Exclusive Device Offers (and being on Ebucks level 5) I am entitled of 40% back (up to R500) in Ebucks. I have two debit orders going off in Dec 2024 (R724) and Jan 2025 (R559) respectively, yet I have not been allocated by Ebucks relating to this deal. I did confirm and have the secure chat to prove that on the 17th December 2024 I confirmed that I would be allocated Ebucks for this deal. This was during the 14 day cooling off period, as stipulated by the Consumer Protection Act, and if I was not going to be allocated the Ebuck I would have cancelled as per my consumer rights