FNB Connect - Worst service yet

<p>On 13 Oct'16 I was ****** and my cell phone ******. The police do not want to open a case without me blaclisting the phone first.</p> <p>I contacted FNB Connect on the same day and was told it would take 48 hours. Since then I contacted them 5 times and on the 3rd time I was told I did not give them the IMEI no. of the phone, but I did and the person I spoke to the first time even read it back to me to make sure that it is correct, so I gave it again, and it is now a week later and still no reply. All answer I get when I phone is they will contact me and one person even promised to contact me the same day, but I am still waiting.</p> <p>Very very bad service from FNB Connect. In the mean time somebody is using my phone because it is not blocked and I still cant open a case at the police.</p>