1 reviews | Active since May 2018
FNB CONNECT WORST SERVICE EVER
My first bank account was FNB and I have been been a proud and very happy customer ever since, I have always been so very impressed with your forward thinking and customer centric values, however, YOU NEED TO KNOW that FNB Connect is COMPLETELY tarnishing your reputation, the "How Can We Help" attitude and the ease and simplicity with which everything is done at FNB is replaced by complications and sheer frustration at FNB Connect, after two weeks I still do not have a resolution, unhappy, sad, disappointed and definitely moving to another provider
Good Mr Haylock ,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Private Clients who will investigate the matter and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Mr Haylock ,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Private Clients who will investigate the matter and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)