1 reviews | Active since Nov 2012
FNB CONNECT WORST SERVICE
<p>I have had issues with FNB connect since december when they increased thei prices by 110%. before that i was a happy customer, buying 1Gig of data for R65, they increased it to R139, which was not such a big deal,. the problem started when suddenly my data didn't last anymore, from using 1.5 Gig per month to now over 5Gig per month. i am not under content subscription, i can't even download content as my phone storage is full. 1 Gig now only lasts me 3-4 days, bear in mind i use SAMSUNG and have backround data restriction on. ffwd to that i laid a complaint and got assisted by a guy called Retshepile from their call centre who tried his best to assist, checked and realised that there's huge chunks of data being taken by FNB connect at almost the same times and escalated the matter to another department whereby he said they'd be able to pick it up as it was very much abnormal. they took almost a week to get back to me with a lame excuse that it's my usage and i'm the responsible on for my data. why would i lay a complaint if i knew i'm the one using data excessively???? </p> <p> </p> <p>Now i want to port out of FNB, i simply can't i'm stuck with this **** of a network, there's no way out, my port requests are not going thrrough, i am so frustrated as i'm being given the run around when i call them. to whoever plans on porting or using that horrific network, PLEASE NEVER EVER EVER USE FNB CONNECT, THEY WILL SUCK U DRY AND YOU WILL BE STUCK WITH THEM!!!! THEY ARE A BUNCH OF ******** STAY AWAY!!!!</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Again i call FNB connect and got assisted by a consultant named Kingsley who claims i can't port my number as it is on contract, i have never signed any contract for my sim card, even on my online banking my sim card is registered as 'PREPAID"..FNB must please account, I WANT TO PORT OUT OF THIS **** OF A NETWORK WITH IMMEDIATE EFFECT!!
Again i call FNB connect and got assisted by a consultant named Kingsley who claims i can't port my number as it is on contract, i have never signed any contract for my sim card, even on my online banking my sim card is registered as 'PREPAID"..FNB must please account, I WANT TO PORT OUT OF THIS **** OF A NETWORK WITH IMMEDIATE EFFECT!!
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
it' my fourth day and no solution yet. i received a call from Noxolo, who promised to get back at me as she was still going to look for recordings, till today i haven't received any feedback from her, i sent an email requesting feedback yesterday morning and no response was given. how does one deal with FNB?? WHAT MUST I DO FOR FNB TO ALLOW ME TO PORT OUT AS I DON'T OWE THEM ANYTHING AND NOT WILLING TO CHANGE MY NUMBER AS I HAVE HAD THIS NUMBER FOR YEARS FROM MTN. BUNCH OF *********** **********. THEY SHOULD ACTUALLY SHUT DOWN THIS FNB CONNECT ****
it' my fourth day and no solution yet. i received a call from Noxolo, who promised to get back at me as she was still going to look for recordings, till today i haven't received any feedback from her, i sent an email requesting feedback yesterday morning and no response was given. how does one deal with FNB?? WHAT MUST I DO FOR FNB TO ALLOW ME TO PORT OUT AS I DON'T OWE THEM ANYTHING AND NOT WILLING TO CHANGE MY NUMBER AS I HAVE HAD THIS NUMBER FOR YEARS FROM MTN. BUNCH OF *********** **********. THEY SHOULD ACTUALLY SHUT DOWN THIS FNB CONNECT ****
Good Day
Please note that I contact was made on Wednesday and advised that your number will be migrated to prepaid. This has been escalated to migrations Team who then advised that the number has already been scheduled for the migration. We have requested for the call recordings and will contact you then. We do apologize for the frustration caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
Please note that I contact was made on Wednesday and advised that your number will be migrated to prepaid. This has been escalated to migrations Team who then advised that the number has already been scheduled for the migration. We have requested for the call recordings and will contact you then. We do apologize for the frustration caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Hi Dffnie
the reason Noxolo was going to look for those recordings is because i'm not on contract, i'm a prepaid customer, even when i log on to my online banking it states "prepaid customer" i never had any contract agreement signed let alone telephonically with FNB.
Hi Dffnie
the reason Noxolo was going to look for those recordings is because i'm not on contract, i'm a prepaid customer, even when i log on to my online banking it states "prepaid customer" i never had any contract agreement signed let alone telephonically with FNB.