dK
dean K

1 reviews | Active since Jun 2017

30 Jun 2017, 10:07

FNB Connect - WORST EXPERIENCE EVER

<p>I have a contract with FNB connect fort almost 2 years and been paying every month religously. The device given to me (Sony experia M4 Aqua) is now giving me problems. I called into the call center numerous time however i have not recieved proper assitance. I've called in again on the 29th/06/2017 to request for assistance however i have been advised to get my device reapired or asses i would have to be liable for my own couriers fee's which came out to an amount of R659 or alternative deliver the device myself to boksburg and im based in the westrand of johannesburg and have no way sending the device to bocksburg. I urge anybody who is reading and concedering to take this prodcut do not do it as you will only be wasting your money. as you will not get any assistance once yor device gets damaged. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Jun 2017, 11:35
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***