1 reviews | Active since Jun 2011
FNB CONNECT, WORST EVER!!!
<p>Its now a week since porting to FNB connect and I can say without a doubt that its the worst decison I've ever made! I Top up with airtime plus a 2gig data bundle and it depletes my airtime rather than use the data bundle. Explain to me how??? And why this happens? </p> <p> </p> <p>Assistance or service of any kind is non existent! Call the help centre, it either just rings forever and eventually when I did get through at 7pm, I get a voice recording that they closed! </p> <p> </p> <p>Its highly unlikey that you will compensate me for the ***** up on your end! Please rectify IMMEDIATELY! </p> <p> </p> <p>After this week of utter incompetence of the porting mess up and now this? I should have rather stayed at Vodacom with their higher tariffs, at least their service was great! </p> <p> </p>
Good Day
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 988182
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Good Day
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 988182
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Your apology means nothing, FNB shouldve reimbursed me and all its other customers for depleting our airtime when we have a data bundles in place! All customers that experienced this inconvenience is a result of an error on FNB side, we just bear the loss for YOUR mistakes! But then again its not how they can help us, its how they can ***** us over!
Your apology means nothing, FNB shouldve reimbursed me and all its other customers for depleting our airtime when we have a data bundles in place! All customers that experienced this inconvenience is a result of an error on FNB side, we just bear the loss for YOUR mistakes! But then again its not how they can help us, its how they can ***** us over!