FNB Connect - Worst customer service, Horrible purchase experience

Absolutely useless.

I app**** for a cellphone contract through FNB connect via the app. After running a credit check, I was told I qualify. I completed the application, was informed that my order was successful and the next step was waiting for the order to be handed to the delivery team.

After checking the app I saw that the order was "awaiting address validation" I followed up through securechat and spoke to two consultants that informed me that I had to contact the delivery team, I contacted the delivery team who then informed me to contact the FNB connect helpline. Spoke to a friendly consultant there who told me that the order is still being processed and I'll receive a message once it's dispatched. She told me this usually takes 48hrs.

I followed up earlier today, spoke another agent who told me that the order is still being processed and they have a backlog due to black Friday.

At 16:15 I receive a message saying my order has been cancelled ??? I reached out to FNB via secure chat and had an agent copy and paste a scripted reply that was a paragraph of ambiguity.

I have a good credit score, savings and I'm a salaried worker for an established brand. I expressed the urgency of me needing that device and was informed by both call centre agents that the order is being processed only for it to be cancelled in the 11th hour ? This is ridiculous.