FNB Connect - Worst customer service ever
<p>Took out 2 x Fnb connect contracts around June 2016. In October for November i upgrade the one to a Unlimited package that they firstly never debited in November and then the double debit me for both my packages in December 2016. So i put a request in and they finally get back to me on the 5/01/2017. Stating that my funds will be reimbursed 7 -21 days today is the 30th January. Still no refund. i have had to continuously call back to find out what is going on. As my account no went into arrears and I’m then charged penalty fees for FNBs mistake. How does that work. And still every time i call they say they have escalated it and someone will call me. This never happens ever. I have never received such bad customer service. I’m appalled. The amount of time and energy that I have spent just trying to get their mistake fixed. </p>
Good day Ms. amy-hopkins
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. amy-hopkins
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***