FNB CONNECT: WORST COSTOMER SERVICE DIVISION

I am fed up with FNB connect. For about two years I have struggled with this division. Now when I tried to cancel my contract , I also can't get rid of them. I cancelled about two months ago via the telephone call centre. I never received confirmation of the cancellation, so when I phoned again, I was ensured that the contract has been cancelled and I will not be debited again.

Well, lucky me. I was debited again for the money by 25 April 2019. I phoned the call centre again which tells me that they have no notification on the system of a contract that was cancelled. Does everyone there work on a different system? She ensured me that the admin department will get back to me. Today it is the 30th, still no response. Every time I phone, I do not get feedback from the so called "admin department" and have to get my personal banker to sort it out for me.

Reference number: CAS-247216-F3R3W1

PLEASE PEOPLE, STAY AWAY FROM FNB CONNECT! BAD, BAD SERVICE AND NO FEEDBACK EVER.

It is better to stay with the "normal" network providers.