NB
Nozipho B

1 reviews | Active since Jul 2016

19 Jul 2016, 07:23

FNB CONNECT WON'T REVERSE MY PORT

<p>Ported my number to FNB Connect last week, realised the connection is TERRIBLE and called FNB yesterday to request a reversal...the initial story was that I can only port out after 2 months, I advised the agent that that cannnot be true as port reversals are done within the 1st 2 m9onths of porting. I was advised issue has been escalated to the porting department and that I would receive feedback, I'm still waiting. FNB PLEASE REVERSE MY PORT, the port-in was done in a matter of hours, please be as quick to reverse it. I'm practically phoneless.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Jul 2016, 08:39
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 965608.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)