FNB Connect won't cancel my contract

<p>I cancelled my contract last month, fnb called to confirm the cancellation but I missed the call. they never bothered to call back. I called them about 5x last week asking to confirm the contract will terminate on the 31st as per agreement. They said someone would call me again to confirm the cancellation and until thats done my contract won't terminate. No one has called to date. I have taken screen shots of the numerous calls i made to them. I called now again to check if my number is now prepaid because I have taken another contract with another SP and need to port my number to find they cancellation hasnt been done. They claim they called me on the 30th December - well I'm challenging you to provide the proof because i have my call log to prove they didnt. I'm sick of this and just want out of this contract so I can port my number. I also want a refund of the R399 you debited me after I cancelled this contract.</p>