1 reviews | Active since Feb 2017
FNB Connect - Will not refund me for airtime not allocated
<p>I had a contract with FNB till Dec 2016, I then cancelled because of poor network. I called in to cancel towards the end of Dec and I was told that the cancellation takes 30 days to be effective which made total sense. This meant that I would still pay for Jan which I did but then come the 1st of January no minutes are allocated to me. How is this possible because this is a prepaid allocation so if I have paid for January then I expect to have minutes in January. </p> <p> </p> <p>I started calling on the 2nd of January and I was told I would be refunded till today I haven't received my money, 6 weeks later. I have been sent from pillar to post and have been hanging on the line for an hour at a time still with no luck. </p> <p> </p> <p>FNB Connect has the most pathetic service</p>
Good day Ms. phila-ntete
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. phila-ntete
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Interestingly enough it is now exactly 2 weeks later still being given pathetic service from FNB. What exactly was the purpose of this response? The lady that was sent to call me on the 13th her name was Bonolo was due to call me the next day which she never did. It is now the end of the 2nd month no refund and no service from your complaints department either. Very disappointed in your service, is this why we are paying exorbitant charges, to be treated like this?
Interestingly enough it is now exactly 2 weeks later still being given pathetic service from FNB. What exactly was the purpose of this response? The lady that was sent to call me on the 13th her name was Bonolo was due to call me the next day which she never did. It is now the end of the 2nd month no refund and no service from your complaints department either. Very disappointed in your service, is this why we are paying exorbitant charges, to be treated like this?