1 reviews | Active since Apr 2012
FNB Connect will not cancel flexi package immediately - 4 month delay because of roaming...
FNB Connect does not allow me to cancel my SIM immediately. I am on a Flexi month-to-month contract. They are forcing me to be on a downgraded package for 4 months because I activated/used International Roaming!
FNB's explanation: "...roaming usage can be delayed from 3 to 4 months depending on the service provider you chose to roam on. Within this delay, we cannot cancel the flexi package until the 4 months has elapsed."
I never agreed to these terms when I activated International Roaming and I can't find any warnings on their website where you can activate it. FNB you need to provide me with the fine print where this is explained on any contract I have signed with FNB. If I never agreed to these terms then it is clear that I have signed a contract somewhere that allows you to change the terms of our contract without notifying me.
Good day Jaco,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Jaco,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
