FNB Connect. Where your order takes a month

Last week on the 19th of December our TV power supply gave in and we checked options and ordered a TV from FNB. The process was delayed from the beginning. We had called in twice to provide TV licence info before the call center called us to request the same info. Called Friday 20th December and was advised that the TV would be delivered within 3 working days and that we should have a delivery this week. Called this morning to follow up and was advised the TV will only be delivered on the 13th of January 2020. I would appreciate some urgency given to this matter. Calls are recorded FNB. Get back to those recordings. This is disgusting service, next year when it suits them to kick back into gear, everyone else has been at work for 2 weeks already.... How do you expect to deliver at home when I am at work? This inconsiderate attitude you've allowed your staff to embrace has now taken priority over business and that is intolerable. Fix this now